Shipping Policy

Effective Date: January 6, 2025
Street: 48 Meadow Ln, Rockbridge Baths, Virginia (VA), 24473
Phone: (540) 348-5838
Email: info@nexacarcity.com
Website: https://nexacarcity.com

At Nexacarcity, we are committed to ensuring that your exquisite jewelry reaches you in pristine condition and on time. This shipping policy outlines our shipping methods, costs, delivery timelines, and other important details to provide you with a seamless shopping experience.

1. Shipping Methods and Options

We offer the following shipping options:

  • Standard Shipping (3-7 business days): Reliable delivery for most domestic orders.

  • Expedited Shipping (1-3 business days): Faster delivery for urgent needs.

  • Overnight Shipping (1 business day): Premium option for next-day delivery.

  • International Shipping: Delivery to select countries worldwide.

All shipping timelines are estimates and may vary depending on the destination and carrier.

2. Shipping Costs

  • Domestic Shipping: Shipping fees vary based on the selected method and order total. Orders over $500 qualify for free standard shipping within the U.S.

  • International Shipping: Costs are calculated based on destination, weight, and shipping method at checkout. Customs fees or import duties may apply and are the customer’s responsibility.

3. Order Processing Time

  • Orders are processed within 1-2 business days (Monday through Friday, excluding holidays).

  • Custom or personalized orders may require additional processing time, which will be communicated at the time of purchase.

4. Packaging and Insurance

  • All jewelry is carefully packaged in secure, tamper-proof packaging to ensure it arrives safely.

  • Orders valued over $1,000 are shipped with complimentary insurance for added security.

5. Delivery and Tracking

  • Once your order has been shipped, you will receive a confirmation email with tracking information.

  • For domestic orders, tracking updates will be available within 24 hours of shipment.

  • For international shipments, tracking details may vary based on the carrier and destination country.

6. International Shipping Details

  • Nexacarcity ships to select countries worldwide. Availability may depend on local regulations and carrier restrictions.

  • Customers are responsible for any applicable customs duties, taxes, or fees imposed by their country’s customs authorities.

  • Delivery timelines for international shipments may vary due to customs clearance processes.

7. Lost or Damaged Shipments

  • In the rare event that your shipment is lost or damaged during transit, please contact us immediately at info@nexacarcity.com or (540) 348-5838.

  • We will assist in filing a claim with the carrier and work to resolve the issue promptly.

8. Shipping Restrictions

  • Nexacarcity does not ship to P.O. boxes or APO/FPO addresses.

  • Certain high-value items may require a signature upon delivery for security purposes.

Contact Us

For any shipping-related questions or concerns, please contact our customer service team: