Refund and Returns Policy

Effective Date: January 6, 2025
Street: 48 Meadow Ln, Rockbridge Baths, Virginia (VA), 24473
Phone: (540) 348-5838
Email: info@nexacarcity.com
Website: https://nexacarcity.com

At Nexacarcity, customer satisfaction is our priority. We aim to ensure you are completely happy with your purchase. Our refund and returns policy is designed to provide clarity and fairness to all parties involved.

1. Eligibility for Returns

  • Items must be returned within 30 days of the purchase date to be eligible for a refund or exchange.

  • Products must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.

  • Returns initiated beyond the 30-day period will not be accepted.

2. Non-Returnable Items

  • The following items are not eligible for returns or refunds:

    • Customized or personalized jewelry

    • Gift cards and promotional items

    • Sale or clearance items

3. Refund Process

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7-10 business days and issued to the original payment method.

  • Please note that original shipping fees are non-refundable. Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or error on our part.

4. How to Initiate a Return

  • To initiate a return, contact our customer service team at info@nexacarcity.com or call (540) 348-5838.

  • Provide your order number, a brief explanation of the return reason, and attach photos if applicable.

  • Our team will provide detailed instructions on how to return your item.

Learn more about our policy on the Refund and Returns Policy page.