Sales Policy

Effective Date: January 6, 2025
Street: 48 Meadow Ln, Rockbridge Baths, Virginia (VA), 24473
Phone: (540) 348-5838
Email: info@nexacarcity.com
Website: https://nexacarcity.com

At Nexacarcity, we are committed to providing a seamless and satisfying shopping experience. Below is an overview of our sales policy, designed to outline our procedures and ensure transparency.

1. Order Processing

  • Orders are processed within 1-3 business days upon confirmation, excluding weekends and public holidays.

  • Customers will receive an order confirmation email containing the order details and a tracking number once the item is dispatched.

  • In the rare event of delays, we will notify you via email or phone to provide an updated timeline.

2. Payment Methods

  • We accept major credit cards, including Visa, Mastercard, American Express, and Discover.

  • Additional payment options include PayPal and other secure payment gateways. Payments are processed securely to protect your personal and financial information.

  • All payments must be completed at the time of purchase. Orders will not be processed until payment is received.

3. Shipping

  • We offer domestic and international shipping through reliable carriers. Shipping options and fees will be displayed at checkout based on your location.

  • Estimated delivery times vary depending on the destination. Standard shipping within the U.S. typically takes 5-7 business days, while international shipping may take 10-20 business days.

  • Nexacarcity is not responsible for delays caused by customs, natural disasters, or carrier issues.

4. Custom Orders

  • Custom jewelry orders require a non-refundable deposit, typically 50% of the total cost, to begin production.

  • The estimated production time for custom orders will be communicated during the consultation process. Production times may vary depending on the complexity of the design.

  • Once completed, custom orders are non-refundable and non-returnable unless a manufacturing defect is identified.

Visit our Sales Policy page for more information.