Payment Policy

Effective Date: January 6, 2025
Street: 48 Meadow Ln, Rockbridge Baths, Virginia (VA), 24473
Phone: (540) 348-5838
Email: info@nexacarcity.com
Website: https://nexacarcity.com

At Nexacarcity, we strive to provide a seamless and secure payment experience for all our customers. This policy outlines the payment methods, procedures, and terms for transactions made with us. By purchasing from Nexacarcity, you agree to comply with this payment policy.

1. Accepted Payment Methods

We accept the following payment options:

  • Credit and Debit Cards: Visa, Mastercard, American Express, Discover.

  • Digital Wallets: PayPal, Apple Pay, Google Pay.

  • Bank Transfers: Direct bank transfers are accepted for custom orders or high-value transactions.

  • Gift Cards and Store Credit: Applicable for purchases made directly on our website.

All payments must be completed at the time of purchase, unless otherwise specified for custom orders or payment plans.

2. Payment Security

  • Nexacarcity employs advanced encryption technology and secure payment gateways to protect your financial information.

  • We do not store credit card details on our servers. All transactions are processed through PCI-compliant payment processors.

  • Customers are encouraged to keep their payment details confidential and report any unauthorized transactions immediately.

3. Payment Plans

For select high-value items and custom orders, Nexacarcity offers flexible payment plans:

  • A minimum deposit of 50% is required to initiate the order.

  • The remaining balance must be paid within the agreed-upon time frame, as detailed in the payment plan agreement.

  • Failure to complete payments as per the plan may result in order cancellation and forfeiture of the deposit.

4. Currency

  • All transactions on our website are processed in U.S. Dollars (USD).

  • For international orders, conversion rates and any associated fees are determined by your bank or payment provider.

5. Taxes and Duties

  • Sales tax is applied to orders shipped within applicable states in the U.S., as mandated by law.

  • International orders may be subject to import duties, taxes, or customs fees. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

6. Payment Issues

If a payment issue occurs:

  • Customers will be notified via email or phone to resolve the issue.

  • Orders with unresolved payment issues within 5 business days may be canceled.

7. Refunds and Adjustments

  • Refunds, when applicable, will be processed to the original payment method within 7-10 business days.

  • Payment adjustments, such as partial refunds for order modifications, will also be handled promptly.

Contact Us

For any payment-related inquiries, please contact our customer service team: